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How We Protect Your Personal Data

At timnas slot, your personal data is handled with a clear, documented process — from the moment you open an account through every DANA, OVO, GoPay or QRIS…

Data collected only for account operationsDANA, OVO, GoPay & QRIS transaction privacyRight to access your own dataRetention limits applied automaticallyContact us anytime via live chat
timnas slot How We Protect Your Personal Data
PRIVACY CONTACT PATHS

Browse Our Privacy Support Channels

If you have a question about your personal data, need to request a correction, or want to understand exactly what we hold on your account, our…

Live Chat Reach our privacy team through the live chat widget on any page.
Email Support Send your data request or correction notice to our support address.
Account Settings Log in to your account, head to the Profile section, and use the Data…
DATA HANDLING STANDARDS

See How We Manage Your Data Day to Day

Every operational step — from account creation to the final withdrawal verified against your OVO or GoPay wallet — is governed by the six practices below.

Encrypted Storage

All personal data is stored with AES-256 encryption at rest.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how pages are used.

Data Retention Limits

Account data is retained for as long as your account remains active plus a standard regulatory period.

Third-Party Sharing Policy

We do not sell your data to marketing companies. The only third parties who receive any of your information are…

Account Security Steps

Your account is protected by password hashing and optional two-step verification.

Your Right to Correct Data

You can request a correction to any inaccurate personal detail — name, phone number, or registered email — through the…

Open Answers to Your Privacy Questions

These are the questions our account holders in Indonesia ask most often about how we handle personal data. If something is not covered here, reach out through live chat or email and our privacy team will respond with a specific, written answer for your situation.

We collect your full name, email address, phone number, and the payment method you link — whether that is DANA, OVO, GoPay or QRIS. We do not collect government ID unless verification is triggered by a withdrawal threshold.

Payment identifiers are tokenised immediately upon receipt. Your actual DANA or OVO wallet number is passed directly to the payment processor over an encrypted connection and is never written to our main account database in raw form.

Yes. Log in, go to Profile, then Data & Privacy, and submit a data-access request. We will compile and send you a readable summary of everything linked to your account within five working days of receiving the request.

We retain core transaction records for the period required by applicable regulations, then delete personal identifiers from live systems. Backups are purged within 90 days after the retention window ends, depending on local law.

No. We do not sell or share your personal data with advertising or marketing companies. Data flows only to our payment processors — DANA, OVO, GoPay, QRIS — and fraud-prevention partners, both under strict confidentiality agreements.

Use the Data & Privacy tab inside your account settings, or email our support team with the subject line 'Data Deletion Request'. We acknowledge within 24 hours and complete deletion within the timeframe permitted by applicable regulation.

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